Straight answers, including the uncomfortable ones

A case officer reads the submission in full, reconstructs the timeline, checks the platform or entity named against our case history and public regulator warning lists, and identifies which payment rails and jurisdictions are involved. The result is a written assessment covering what appears traceable, which jurisdictions apply, which routes are realistically open, and any deadlines that are running. It costs nothing and commits you to nothing.

Within 24 business hours for case review submissions. Losses reported within the last seven days are moved to the front of the queue, because that is the window in which a receiving bank may still be able to freeze a balance.

Send what exists. The assessment is done on whatever is available, and the case officer will tell you precisely which additional documents would change the picture and why. Nobody is turned away for having an incomplete file — most people do at the start.

Submit it regardless. Individually modest losses frequently match to others already on file involving the same operator, wallets or infrastructure, and grouped matters carry considerably more weight with both institutions and authorities. The review costs nothing either way.

Not necessarily. Recall and chargeback windows will have closed, but civil routes, insolvency processes, later law-enforcement seizures and multi-victim distributions all operate on much longer timescales. Older matters are assessed properly rather than declined on the date alone. The honest position is that earlier is materially better — not that later is hopeless.

The initial case review and the written assessment are free and carry no obligation. If we can act, the scope of work and any costs are set out in writing before anything is agreed, so there is never an unexpected invoice.

No — and if anyone asks you to, it is fraud. No legitimate recovery process requires a payment to a private wallet or a personal account in order to "release", "unlock" or "clear" money. We never ask for that, under any description.

Through regulated banking channels, to an account in your name, accompanied by a written reconciliation showing what was recovered and how it was accounted for. Never in cash, never in cryptocurrency, and never via an intermediary.

It depends entirely on the route. A recall or freeze request is a matter of days. Regulatory complaints and exchange escalations typically run for weeks to a few months. Civil proceedings and insolvency processes run for many months and sometimes years. The assessment gives a realistic range for the specific case rather than an average that means nothing.

Frequently, yes — public ledgers make crypto more traceable than most bank transfers. Transaction-graph analysis follows funds through hop chains, bridges and mixing services. The difficulty is not visibility but reach: value has to arrive somewhere a legal request has force, typically a regulated exchange. Where it does, there is a route. Where funds sit in a private wallet under unknown control, tracing establishes that honestly rather than billing to find out.

No — cross-border matters are the core of the practice rather than the exception. What matters is not where the operators sit but where the money went, and money almost always passes through the regulated system somewhere. That point of contact is where a claim can bite, and it is very often inside Europe even when the operators are not.

That depends on how fast the loss was reported, whether funds are still traceable, which jurisdictions are involved, and whether banks, exchanges and authorities cooperate. Several of those are outside anyone’s control, which is why we do not guarantee recovery and do not publish a headline success rate. The written assessment gives a candid view of the specific case, including where that view is negative.

Yes, and preferably before contacting us. A police reference number is often a precondition for a bank or regulator to act. Where a report has not yet been filed, we prepare and file the complaint properly, in the correct language, to the competent unit — but the underlying report should exist.

We coordinate filings with 13+ national cybercrime units, financial regulators and Financial Intelligence Units across the EU/EEA and the UK, and follow each filing through to acknowledgement, reference number and response. To be precise about what that means: we are an independent private practice, not a public authority. We do not act on behalf of any authority and none endorses us. We file correctly, cooperate fully and press for responses — we do not control outcomes.

No. Trump Law Group never makes unsolicited approaches to offer recovery services. Unsolicited recovery offers are one of the most common forms of follow-up fraud, deliberately targeting people who have already lost money once — and the second loss is frequently larger than the first. If someone contacts you claiming to act for us, please tell us.

Banking passwords, one-time passcodes, card PINs, full card numbers, cryptocurrency seed phrases or private keys, and remote access to any device. No legitimate firm, bank or authority will ever ask for these, and neither will we.

It is used to assess and, where instructed, pursue the matter. Case material is held under professional confidentiality and processed in accordance with the GDPR. It is not sold, and it is not shared outside the matter except where a filing to an institution or authority requires it. Access, correction and erasure can be requested at any time — the Privacy Policy sets out how.

No. Matters are confidential. We do not publish client names, and we do not use client cases as marketing material. Where a matter is grouped with others sharing the same operator, identifying details are not shared between clients.

English, Italian, Greek, Spanish, German and Portuguese — including written assessments and updates. Filings are made in the official language of the receiving jurisdiction regardless of the language you are dealt with in.

None of those. We are an independent private practice providing legal and investigative support services. We are not a bank, a payment institution, an insurer or a public authority, we are not affiliated with any government agency, and we hold no client funds outside regulated channels.

You are told so in writing, with the reasons, and the file is closed at no cost. Where another route exists — a national victim-support scheme, an ombudsman, a compensation fund — you are pointed to it. Taking on matters with no realistic route would make the free assessment worthless.